Q: Can I request samples of your products?
A: Yes, you can request samples by covering only the shipping cost.
Q: Do you provide prototypes?
A: Yes, prototypes are available at minimal cost. Please get in touch with us for more details.
Q: How long does receiving a quote for a part takes?
A: Typically, we provide quotes within 1-3 business days.
Q: What is the standard lead time for prototyping and production?
A: The typical lead time is approximately 4 to 5 weeks to create a new mold and produce initial samples. After approval of the production tooling, the lead time for a production run is generally 4 to 5 weeks, depending on the quantity ordered. Lead times may vary based on current workload, and once an order is placed and the NRE/Tooling fees are paid, we will provide an updated timeline.
Q: How long will it take to receive my parts?
A: The delivery time depends on factors such as part complexity, the completeness of documentation, approval time for Rockeypad artwork proofs, and our factory's capacity. For new designs, initial discussions with our engineers are crucial and can affect the timeline. Prototype and pilot runs typically take about 4-6 weeks from the submission of the purchase order and satisfactory documentation. For production quantities, expect a lead time of approximately 4 weeks after prototype approval. We will do our utmost to accommodate your schedule and may expedite timelines under certain circumstances.
Q: What colors are available?
A: We can print virtually any color or graphic image you design. We typically use Pantone colors.
Q: Can laser etching enhance the look and functionality of my overlay?
A: Yes, depending on the design, laser etching can significantly improve the appearance and functionality of your graphic overlay.
Q: Can you provide quotes without CAD drawings?
A: Accurate quotes require CAD drawings. "Ballpark" estimates are often unreliable. If you do not have a CAD drawing, please contact us to discuss how we can assist in completing your design and creating a CAD drawing. Once you have a drawing, please provide it in .IGS or .STP format along with a .PDF of the drawing, and we will be happy to provide a quote.